Professonal sculpture factory
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Frequently Asked Questions

What is your contact email?

Please contact with us by email at  Info@sculpture24.com

Does Sculpture24.com Has MOQ?

Sculpture24.com has no minimum order quantity, and we can ship single item or large quantity globally.


Is It Safe To Shop At Sculpture24.com?

At sculpture24.com, we go to the extreme to ensure the safety of our customer information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We never disclose your information to any third party. For more details, please see our privacy notice.

I Want To Order Some Products

Please place orders using our online shopping system for any product you like. It is also very easy to register on sculpture24.com.  Once you get an account,  you may start ordering right away.  Please manage to use our online cart system to make order, instead of  email,  fax, or phone unless some special occasions.   If you get any problem,  please send email to us for inquiry.    Our system will keep all items in your cart or order until you remove them.

Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website.  By that way, you can place orders directly for whatever product you like.   However, if you want to order in other ways, or have questions about ordering,  please contact our customer service representatives by email or call us in our working hours.

What if I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume orders.  For this case,  please contact with our VIP Customer Manager by mail:  Info
@Sculpture24.com

Is There a Catalog/Pricelist Available?

Yes, we offer online catalog and online price.   Due to the dynamic update of our product line,  our catalog paper version can not be updated so promptly.   However, our web site always contains all the information we have created.   Please refer to all items listed on our website.     For wholesale customer, we will offer discount according to order quantity.    If you have any specific question, you are welcome to contact with us.

May I see the quality before delivery?

Of course, you can. We will take qualified digital photoes for your checking. If you are satisfied with the effect, we the deliver the product to you.   For mass reproductions, we will send you the photo of the first sample reproduction for your approval.   If the sampleis approved by you, we then can produce the rest ones.

Can you make a sculpture that is not on your site?

Yes, our sculptor reproduce the sculptures according to the photo you provided.  Our sculptors are professional in sculpture customization.   You can send an e-mail to info@sculpture24.com with the picture of the sculptureand the size you want it.   We will reply you with quotation and other detail information.

I Want To Cancel An Order Placed Wrongly

1. - CANCELLATION BEFORE PAYMENT
If you have not paid for your order, there is no need to contact us to cancel it.  We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.


2. - WITHDRAWING AN ORDER AFTER PAYMENT
If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for a refund or keep your payment as a credit.

 

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